Payments Policy

September 2020

14 Day Money Back Period

We provide a 14 day money back guarantee on all Web Hosting, Reseller Hosting, and VPS Hosting packages with the following conditions:

  • Refunds  are limited to one per customer  (ie multiple services don’t qualify or multiple signups)
  • Refunds  exclude setup fee 
  • Refunds  do not include cost of additional services purchased  such as licenses / license upgrades, domain registration, migrations, dedicated IPs, or other licenses.
  • written request must be submitted separately  from the cancellation request within 31 days of cancellation.
  • Refunds are  sent within 31 days of receiving  the refund request.
  • Refunds are  not granted to accounts closed  for  Terms of Service or Acceptable Use Policy  violations.

Domain Registrations / Renewals

All domain name registrations and renewals are FINAL . Because we have to pay registry fees on our end we cannot process refunds for these transactions.

In the rare event your domain has a miss-spelling, please contact us  AS SOON AS POSSIBLE  so we can attempt to correct it.

Late Invoices

We do NOT provide extensions on invoices here at Harland Digital.

All invoices should be paid on DUE DATE to avoid account suspension. Accounts not paid by the due date  have a 7 day grace period before account is terminated . These invoices are subject to a 15% late fee that must be paid to reactivate the account.

We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.

Promotional Pricing

Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers .

All packages will renew at the regular rate.